Privacy Policy

Last Updated: November 21, 2024

1. Introduction

Welcome to Tokee, a service product developed and owned by Deucetek LLC. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in connection with your use of our cloud-based messaging services (the “Services”). By using Tokee, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1. Personal Data

• Account Information: When you create a Tokee account, we collect your phone number for account verification.
• Profile Information: You may optionally provide profile details such as your name, profile picture, and status message as well as any other profile information that you may or may not include.
• Messages: We do not store your messages once they are delivered. Undelivered messages are stored for up to 30 days as we attempt to deliver them.
• Message Reading: We have no way to see the message contents of a private group chat or an individual chatroom. Our cloud servers will save media or files you may post but we have no way to access your media.

2.2. Usage Data

• Logs: We collect information about your interactions with Tokee, such as when you use the app, log in, and log out.
• Device Information: We may collect information about your device, including the device model, operating system, unique device identifiers, and mobile network information.
• Location Data: We may collect and process information about your location if you grant us permission to do so.

2.3. Cookies and Tracking Technologies

• We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

3. How We Use Your Information

3.1. To Provide and Maintain the Service

• To create and manage your account.
• To facilitate communication between you and other users.

3.2. To Improve Our Services

• To understand and analyze how you use Tokee.
• To develop new features and enhance the existing Services.

3.3. To Communicate with You

• To send you updates, security alerts, and administrative messages.
• To provide customer support and respond to your inquiries.

3.4. For Security and Legal Compliance

• To detect, prevent, and address technical issues.
• To comply with legal obligations and enforce our Terms of Service.

4. Data Sharing and Disclosure

4.1. With Third-Party Service Providers

• We may share your information with third-party service providers who perform services on our behalf, such as Twilio for OTP verification.

4.2. For Legal Reasons

• We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3. Business Transfers

• In the event of a merger, acquisition, or sale of assets, your personal data may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Account information is retained until you delete your account. Undelivered messages are stored for up to 30 days.

7. Your Rights

7.1. Access and Update

• You have the right to access and update your personal data at any time through the Tokee app settings.

7.2. Delete Account

• You can delete your Tokee account at any time. Upon deletion, we will erase your personal data from our systems.

8. Children's Privacy

Tokee does not knowingly collect personal data from children under the age of 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Your continued use of Tokee after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Support Form: Via Tokee App
• Email: support@deucetek.com
• Address: Deucetek LLC, 135 Technology Pkwy, Norcross, GA, USA